Monthly Archives: May 2022

Educating the public is integral to improving utility customer service levels and can have very tangible benefits to any electric provider. ESG ratings are influenced by elements like corporate social responsibility (CSR) and sustainability initiatives meant to mitigate climate change while contributing positively to the community. These objectives are meant to curb carbon emissions and improve utility customer service scores, but present new challenges to the reliable and affordable energy at the core of consumer interest.

They want visualizations, personalized recommendations, and insights that help them reduce waste, lower costs, or shift consumption behavior. Features such as billing estimates, downloadable statements, and the ability to switch between payment methods enhance user confidence and convenience. By modernizing service offerings through intuitive self-service tools, utilities can match customer expectations and foster a more responsive, digital-first relationship. They’re looking for the same digital convenience they experience with banking, shopping, and communication—accessible, fast, and on-demand. http://www.lexa.ru/FS/msg21792.html Your bill includes charges for all of your City of Austin utility services.

• To help keep your account safe, we need to double-check that it’s really you.
• Today, National Grid, including its Nantucket Electric subsidiary, is the largest electric utility in Massachusetts and serves electricity to over 3.3M customers in nearly 900 cities throughout New England and New York.
• With the iPads, crew members can use TextPower to draw a circle around an area experiencing outages and send group texts to the customers living within that circle.
• On February 27, 2026, Consumers Council filed a proposed rule to create a special alternative rate or bill discount, based in part on household utility burden, for low income customers of investor-owned gas, water, and electric utilities.
• Modernizing your customer portal is not just about adding features—it’s about transforming the relationship you have with your community.

“We added a point for each location and included customer contact information,” said Jeske. With the iPads, crew members can use TextPower to draw a circle around an area experiencing outages and send group texts to the customers living within that circle. The city of Bryan also uses the TextPower platform to communicate about upcoming water outages or unplanned outages. The city of Bryan’s water services department is now learning about how to best take advantage of texting, said Jeske.

Eversource service territory in MA

After its 2012 merger with Boston-based NSTAR, the company, which had already owned Western Massachusetts Electricity Company (WMECo) became Eversource Energy with 4M electricity and natural gas customers throughout its three service states. The operational benefits include https://shipsbusiness.com/energy-efficiency-measures.html reduced call volumes, faster billing cycles, and lower overhead, while customer-facing benefits include greater satisfaction, loyalty, and digital engagement. This includes notifications about outages, billing reminders, and usage alerts. Utilities have reported that using texting – rather than other communication modes – reduces the number of calls customers make to the utility by 70% or more, said Nielsen. Next summer, the water department’s outreach efforts might include sending alerts about wastewater rate setting. Along with alerting customers about leaks and outages, a water department’s messaging must also include communication with crews in the field.

• This is important to BTU because the outage management system may predict outages on three lines, when an outage may only affect one line.
• In Massachusetts, Eversource’s electric service territory includes 140 towns and covers 3,192 square miles.
• Using publicly reported financial data, this report by the Energy & Policy Institute provides the first systematic look at how much of each dollar spent on electricity ultimately goes to investors.
• In conjunction with the Outage Management System (OMS), TextPower can be used to communicate outages that are predicted or only verified outages.
• To help customers understand the transition to texting, the water services department deployed a social media campaign to address customers’ initial confusion over receiving texts.

The City of Austin provides public utilities to residents of Austin and some surrounding areas. Please choose the type of issue you are experiencing with the page from the dropdown. On February 27, 2026, Consumers Council filed a proposed rule to create a special alternative rate or bill discount, based in part on household utility burden, for low income customers of investor-owned gas, water, and electric utilities. Using publicly reported financial data, this report by the Energy & Policy Institute provides the first systematic look at how much of each dollar spent on electricity ultimately goes to investors. Through advocacy and community engagement, we focus on keeping utility costs affordable by challenging rate increases and working to maintain and expand customer assistance programs.

• BTU has a separate account with TextPower because BTU has customers not served by the water department.
• Incorporating customizable alert preferences allows users to choose how and when they receive information, enhancing the user experience.
• After its 2012 merger with Boston-based NSTAR, the company, which had already owned Western Massachusetts Electricity Company (WMECo) became Eversource Energy with 4M electricity and natural gas customers throughout its three service states.
• Customers want to stay ahead of issues, whether it’s an approaching bill due date or an unexpected outage.

Eversource Social Media Links

Losing utility service, or cutting back on service to reduce utility bills, is not only dangerous to health and safety but may also affect whether a family can continue to reside in their home. Consumers Council of Missouri works hard to reduce what communities that have long been the target of structural oppression spend on basic energy.

Customer Alerts

Before BTU began using TextPower to inform customers of outages, the utility would rely on communicating with local media and posting on social media to get the word out. “TextPower gives utilities a great deal of flexibility to utilize texting and integrate it with in-house or third-party software,” said Mark Nielsen, executive chairman and co-founder of TextPower. In addition, separating the two accounts allows customers to opt out of texts from either the water utility or BTU. The electric utility has a separate TextPower account because BTU has more customers, and some of those customers aren’t served by the water utility. The rates are based on water usage in December, January and February.

From there, utility providers can map the highest-impact improvements and work toward a streamlined, secure, and engaging digital journey for every customer. This proactive approach minimizes disruptions, enhances satisfaction, and positions utilities as digital leaders in a connected world. Explore electric, water/sewer, or natural gas customer portal solutions designed to deliver these benefits across utility sectors. Customers can rest assured that their accounts are protected, without being overwhelmed by technical hurdles.

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