Refund and Returns Policy

Last Updated: [04-09-2023]

1. Introduction

At Ceylon Deegayu, we are committed to providing you with the highest quality natural health products. If you are not entirely satisfied with your purchase, we are here to help. This Return Policy outlines the terms and conditions for returning products purchased from our website, www.ceylondeegayu.co.uk (the “Website”).

2. Eligibility for Returns

2.1. Products Covered: This Return Policy covers returns of Ceylon Black Tea, Ceylon Green Tea, Cinnamon Quills, Cinnamon Powder, Moringa Powder, Gotukola Powder, Ginger Powder and Turmeric Powder purchased from our Website.

2.2. Return Period: You have 10 days from the date of delivery to initiate a return.

3. Return Process

To initiate a return, please follow these steps:

3.1. Contact Us: Send an email to info@ceylondeegayu.co.k with the following information:

Your order number

The product(s) you wish to return

The reason for the return

3.2. Return Authorization: We will review your request and, if approved, provide you with a Return Authorization (RA) number and instructions on how to return the product(s).

3.3. Packaging: Please ensure that the product(s) are securely packaged in their original packaging or in a packaging that prevents damage during return transit.

3.4. Shipping: You are responsible for the return shipping costs unless the return is due to our error or a defective product.

3.5. RA Number: Clearly mark the RA number on the outside of the package.

4. Refund or Exchange

4.1. Refund: Upon receiving the returned product(s) and inspecting them, we will issue a refund for the purchase price of the product(s), minus any applicable shipping charges, to the original payment method. Refunds may take [number of days] to process.

4.2. Exchange: If you prefer an exchange for a different product, please specify your preference when initiating the return. We will process the exchange after receiving and inspecting the returned product(s). Any price differences will be adjusted accordingly.

5. Non-Returnable Items

• Certain items are not eligible for return, including:
• Perishable goods (e.g., fresh teas)
• Products that have been opened or used
• Products that are not in their original condition or packaging

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund, including any shipping costs incurred.

7. Contact Us

If you have any questions or need assistance with the return process, please contact us at;

Deegáyu Foods Ltd,
432, Alexandra Avenue,
Harrow, Middlesex, HA29TW

0044 795 849 7205

info@ceylondeegayu.co.uk